My complaint:
I booked a flight to Austin with trip.com. The airline, JetBlue, added a connecting flight and I was forced to cancel. Trip.com assured me I would not receive a cash refund but a credit to the airline called travel bank. I found this unacceptable considering I had an invoice to Trip.com and a credit to the airline was not going to work since the flights that I needed we’re no longer available.
I took it upon myself to call the airline directly to which I discovered a full refund would be given. Trip.com Intentionally told me a refund could not be given. It was only after I called the airline secured the refund that they change their tune and suddenly told me a refund would be processed.
By that point I had already created a dispute with my bank as I needed a full cash refund. Trip.com Refused to provide the refund because of this dispute. I notified the bank and they told me if Trip.com calls and s that a refund will be provided the dispute would be canceled. However a manager of customer success named Mia assured me the trip.com will not and would not contact the bank to end the dispute.
Suggested solution:
I think a a voucher or credit to Trip.com would suffice. That way I could purchase tickets through their site again that are similar in price to the originals I bought before they caused such a major lapse in time.
I would like trip.com to be held accountable for the aggravation they caused including emotional and monetary damage considering the flights are now well overpriced from the original payment. The time they wasted pretending that a refund could not be given caused issues for the trip.
