Trip.com complaint: Refusal to provide refund

I booked a flight to Austin with trip.com. The airline, JetBlue, added a connecting flight and I was forced to cancel. Trip.com assured me I would not receive a cash refund but a credit to the airline called travel bank. I found this unacceptable considering I had an invoice to Trip.com and a credit to the airline was not going to work since the flights that I needed we’re no longer available.

I took it upon myself to call the airline directly to which I discovered a full refund would be given. Trip.com Intentionally told me a refund could not be given. It was only after I called the airline secured the refund that they change their tune and suddenly told me a refund would be processed.

By that point I had already created a dispute with my bank as I needed a full cash refund. Trip.com Refused to provide the refund because of this dispute. I notified the bank and they told me if Trip.com calls and s that a refund will be provided the dispute would be canceled. However a manager of customer success named Mia assured me the trip.com will not and would not contact the bank to end the dispute.