complaint: Wasting time for changing request

Complaint from HuneehenNour reported on 03 July 2023 about

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My complaint:

wasting a week from my time trying to find a trip suitable for me and covered by my money.
During this week, 2 times i did the booking as recommended by your team (45 minutes each conversation over the phone) and the amount paid already.

I am sorry to inform you that i will complain about the time wasting, and the incorrect information provided.

Booking No.

Suggested solution:

Find another trip with no extra cost
Refund what paid for 2 times.

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