Trip.com complaint: Never Received Tickets – refund denied
Filed 8 Nov 2022 by Natasha
Booked with Trip.com on 1st October, emailed on 14th October asking for Booking ation to be told I have no booking. Opened dispute with PayPal, provided evidence of payment and the emails from Trip. Rebought tickets direct from Ryanair.
PayPal denied refund as Trip have sent proof that I have a booking, despite telling me on multiple occasions that it doesn’t exist.
Have now been told that I cancelled the payment and therefore Trip cancelled my booking but the money has never been cancelled and has left my account.
Please see attached emails from Trip, telling me that my booking doesn’t exist (under multiple emailsnames).
Can no longer add documents to PayPal to reconsider.
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