My complaint:
I booked a round trip from Delhi to Paris(AirIndia) via Trip.com for 690€.
They swapped my last name and first name in the ticket. Then neither the airline is refunding my money or fixing the names nor trip.com is refunding. There are many other examples that can be found on the internet that it happens very often with Trip.com yet they want to take the responsibility and I am losing my 700€ for nothing.
I would never use Trip.com and would never recommend to anyone
Suggested solution:
They should arrange the ticket rebooking or should arrange full refund
