Trip.com complaint: Refund Not Received even after 1 year and 2 months

My complaint:

I booked a ticket through Trip.com. Order number: L7J3CG
Abu Dhabi-Chennai (Madras)
Fri 2 Jul 2021-Thu 12 Aug 2021
Booking reference: MKL7IJ
Amount Paid: 4244 AED
I could not travel due to COVID reasons. I am yet to get my refund. Trip.com is saying their request is pending from Air India. If I call Air India they are telling contact the travel agent. I am fed up following up with Trip.com since they do not give me any proper answer except they tell me that they have escalated to the concerned department. It is now more than 1 year and 2 months. I do not get a proper reply or a refund from both Air India and Trip.com

Suggested solution:

Get my Refund