Trip.com complaint: Trip-UK confiscated my money

I bought a family ticket to travel from London to Zurich, and Zurich back to London Luton. I called Trip-UK to cancel the ticket but, they asked me to call Easyjet directly and if they agreed to refund me the money they will refund the tickmoney back to my card.

I called Easyjet to cancelled the ticket because i was still within the 24hours cancellation widow.

Easyjet asked me to the 4digits of bank card and email address. Upon ing this, they said the details I provided did not match they record and that, I should call the traveller agent where I bought the ticket from.

I called Trip.com UK to find out why they changedmy details, and Mr. Peter whom I spoke with with said the bank card details and email was changed by their company because they paid the airline.

Email for refund was sent to Trip.com UK directly because they have changed my email address I used in buying the ticket.

Since 080822, the money has been refunded directly to Trip UK bank account because, they also changed my bank card details I used in purchasing the ticket.

Because they know I cannot have access to the email from Easyjet, they continue to ask for refund email ation.

I final received a copy that was sent to trip UK from Easyjet cancellation and refund, which I have emailed to them as a proof, yet they still refused to refund back my £353.46 that I paid for the ticket.