Trip.com complaint: Lack of follow up on my air ticket – passenger name correction

I booked the flight with a wrong name spelling due to auto correction on my phone. It was simply mistake and I found that out 1 MIN after making payment. While ticket is under issuing (system said 2hours to isssue the ticket), I contacted Trip.com right away and told them about my issue. Staff told me they cannot make any modification due to the booking status. They advised me to wait until the ticket is issued, then they can make change ( I have chat converation for this mishandling and irrelavant information provided by staff). I contacted them back 30 mins after receiving ticket to my email. From there, I was surprised that they informed me about the name correction fee. Instead of instructing me at the first place, to cancel and make a new purchase since booking had not been issued – BUT THEY DONT DO SO.

I forced to agree to pay the fee at 1500 Thai Baht eventually. After 3 days, they came back to me and asked me to pay another 1000 Thai Baht becuase they gave me wrong price. What a waste for 3 days! Again, I forced to pay the extra.

It has been now a week and during this time, I have receiving more than 10 emails asking me to wait patiently and it takes 72 hours to process……and kept telling 72 hours for a week now.

I was shocked to receive the last email from them asking me to contact the airline directly and they will refund me the correction fee! what a waste of 1 week!!!

I did called Thai Airways and they were very helpful…the information was also shocking to learn that airline has processing the request but only wait for Trip.com to re….this is LACK OF FOLLOW UP from Trip.com