Trip.com complaint: Booked hotel for different dates, vouchers issued of different date
Filed 11 Apr 2023 by Chintal
I booked hotel Novotel, world trade center, Dubai for 21st april 2023 online for 2N3D, I paid using website and I received voucher of 28-30th april 2023. I called them that this error has happend, they told me that they will talk to hotel and will modify the dates. Neither they contacted hotel for modification and call me that hotel denied changing the dates. When I called the hotel, they said no requests have been placed for modification. Also, they told me that even you booked with trip.com, your booking was ed by agoda.com.
I tried telling them multiple times, this is due to technical glitch, you must modify the dates of travel and help me.
But all the time they refuse saying hotel denied. They literally don’t want to change dates nor return my money. They gave me wrong reservation booking voucher.
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