Trip.com complaint: Sent incorrect booking information

After purchasing flight tickets with extra baggage from Trip.com; leaving Ireland on the 17th of May and returning on the 22nd – I received emails and receipts for a return flight on the 18th of May. Apparently I was put through for a trip to Barcelona lasting less than 24 hours. I contacted trip.com by both email and phone within the next 2 hours only to receive an email the next morning saying I did select the 18th of May when I in fact, did not. I am being told I went through the entire process of booking a flight with extra luggage and paying for added insurance and not once noticed it was a return in less than 24 hours. Not only is the date not what I picked, the flight times are also not what I chose. This is a total consumer rights violation. The company is refusing to give a refund and has not offered a solution to this issue; they are saying it was my error in order to keep the money which I know hasn’t even hit the accounts of the airline company yet. The tickets have not been received by trip.com or myself only the receipts and flight ations with the incorrect information showing they have quite a lot of time to amend the error if they cared enough to do so; they clearly don’t. I will be in consistent contact with trip.com over the next few weeks before I get my bank to intervene – I will then be taking this further.

My advice to flight bookers? Use trip.com to look at flights going and coming from where you want – then go straight to that airlines website and book through them as they are clearly more reliable. Trip.com is out to make a quick buck and will not amend or help when they make an error.