While some customers may still be encountering a bad experience, our sentiment meter has detected a -85% decline in complaints about Subway over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 5, 2024
Do you have a dispute or had a bad customer experience with Subway? Submit your Subway complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Subway.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Subway complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 144 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.
Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Subway. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Subway accountable for any issues or problems you may have encountered.
You can file any kind of complaint related to Subway, such as poor quality of food, incorrect orders, rude customer service, unsanitary conditions, incorrect billing, and any other issues you may have experienced.
According to our own database with complaints, some common complaints about Subway include:
While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
Once you have submitted your complaint on our platform, it's always good to notify Subway also directly. You can contact Subway customer service by calling their hotline at 1-800-888-4848, through Subway's contact form, or via @subwayListens on Twitter.
Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Chuckman on 17 April 2021 about Subway.
I was charged for 2 footings on my account (debit card) and Subway said that they never got it. It went through my bank and has never been credited to my account. Plus I still haven't gotten my 2 footlongs.... Read more
Complaint from Katee on 17 April 2021 about Subway.
Today is the 3rd time this Subway Store would not offer coupons from our local newspaper. Plus, when I ordered the TkyBcnGuac Sub, I had to ask them to put ingredients on the end of the role which 1was... Read more
Complaint from Mollydog on 17 April 2021 about Subway.
Ordered a tuna sub and they did not put on enough tuna. They skimp on everything. I have been going to Subway for years and they always put the same amount of tuna. The guy put 3 scoops on a... Read more
Complaint from Mawmawsold on 14 April 2021 about Subway.
Went to get a footlong sandwich and saw they now have melts for $1 more. I ordered a footlong steak and cheese melt, adding my veggies. The guy behind the counter cut the sandwich in half, placed each... Read more
Complaint from Elvis@LasVegas on 14 April 2021 about Subway.
My boyfriend and I went to this subway today where we have gone over the years. When we said what subs we wanted, manager asked if we will be using a coupon (we have been going more frequently since... Read more
Complaint from ExWorker on 13 April 2021 about Subway.
I started working for subway in January 2020 because my stepdad had an affair and left my mom so I tried to help her best I could. I walked at least an hour and a half between work and the... Read more
Complaint from Hayley22 on 12 April 2021 about Subway.
Wanted cheese on all 3 subways. No cheese on any not even the philly steak and cheese. Added bacon and paid for it didn’t get it either. Read more
Complaint from Koshkama on 12 April 2021 about Subway.
This incident took place on 04102021. My husband and I came into a Subway restaurant 14247-0 located at 61-13 Springfield Blvd, Oakland Gardens, NY 11364. The oriental female employee is always extremely rude, unbelievably loud and obnoxious. Unfortunately we patronized... Read more
Complaint from bjharris41@yahoo.ca on 10 April 2021 about Subway.
I ordered on line for the Brantford location. When I went to pick it up they had no record of my order. I had to re-order and pay again. I paid with a credit card on line $18.85. As the... Read more
Complaint from SFox on 10 April 2021 about Subway.
Grab some food for work to go ... How do I want it fix? I would think the company has rules and policies and procedures they follow. Due being in a middle of a dental procedure and pain from chewing... Read more
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