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Subway complaint: Not helpful and good service, menu untruthful

Open 117 views Fast Food / Delivery

Filed 17 Jan 2023 by Emily

I went into this store today for lunch. I’ve been before and had no trouble. I didn’t know what what I wanted was called but described it the best I could and did what was able, the staff could see my struggle but was not helpful. I even showed them the photo below and there response simply was we don’t sell this , not in a nice way or apologetic way and no explanation. This item is on their website , I think maybe they just didn’t want to make it or if not on menu could of apologised with an explanation instead of the way they spoke. Lastly if don’t sell it why and menu should say only in particular store so someone like me doesn’t ask for it.

Subway complaint: Not helpful and good service, menu untruthful
Photo Emily uploaded with this complaint

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