Subway complaint: Stole from me

I ordered my food online. I also paid for the food. The order was supposed to be completed at 7:25pm. Order E0FD0545-D5.
I arrive at Subway and both employees ignore me for several minutes. I finally state, I am here to pick up my online order. The male employee shows me a grubhub receipt. I state that is not my order.
The female employee locates my receipt. She hands it to the male employee. There is a back and forth verbal exchange between the employees. I ask the employees what the problem is. I receive no answer. I then state, is their a problem with my order. The female employee tells me they cannot make my order because I have a long distance number. I am confused. Not only is the phone number I used my phone number but I also paid for the order online. The female employee then calls my phone from the store phone. It is now 5 minutes after my order was supposed to be ready and I have to return to work. Now the female employee wants to make my meal. I explain I have to return to work, my order should have been done already. I requested a refund and the employee refused. She then called her manager so I can discuss with the manager. I stated again, you do not understand, I have to return to work. I hear the manager state on speakerphone they are not refunding my money.