Subway complaint: App malfunction?
Filed 27 Dec 2021 by Aishat
So basically I ordered from the app and it didn’t went through because they said invalid address, so I decided to order again this time it went through, but then I realized that although the first order didn’t went through and they didn’t send me an email telling me that I ordered something, they still went ahead to take away 20 dollars from account for the first order and 18 dollars for the second order, I checked my order history and I can’t even find the first order there so why are they charging me 20 dollars for it. It’s funny how they are really quick to take money from people’s account but when you try to ask for refund you start hearing other stories, and their customer service is trash we can’t even speak to an agent or something. I really want my money back!
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