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Subway complaint: Subpar quality and Quantity

Open 136 views Fast Food / Delivery

Filed 15 Aug 2022 by Janet

I sent a complaint directly to Subway. The only rersponse was a no-reply form letter on 725.

On 716, I went to Subway on 7150 Hamilton Blvd to order foot long subs for a family outing on 717 because I would be leaving early in the morning on 717 when the Subway would not be open. I ordered 3 tuna fish foot long subs. When I saw that the server was putting on only 2 small scoops of tuna on the footlong sandwich, I said that is not enough for a footlong. He then said he could put more but it would cost extra. He put on only 2 more small scoops on each sandwich. I was embarrassed at the family get together since the sandwich was 95% bread! That is outrageous! I also got a ham and cheese foot long which did not have any extra meat and there were maybe 4 slices of ham. There was very little lettuce on all sandwiches. They had no green peppers. When I asked for the tomatoes to be on the side instead of the on the sandwiches, he looked at me like I was crazy. He asked how many I wanted. I asked him how many go on the sandwich. He said 4. I told him add enough to put 4 on each sandwich. He just looked at me – confused. The other server told him to just put some in a container. He stuffed a few into a very small container – not anywhere near the 16 that I should have received. I also asked for the mayo to be on the side and he did not know how to do that either. The ham and cheese was so sparce of meat, cheese, lettuce and onions that the end was mainly empty. Embarrassing! I have pictures of the ham and cheese that I would like you to see. Please tell me how I can send them to you. I paid $3 extra for those 2 scoops of tuna per sandwich. That is outrageous! I wasted $41.51 of my hard-earned money. In addition, I could not use 2 coupons together. I do not see why since I was purchasing 4 footlongs.

Subway complaint: Subpar quality and Quantity
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