Subway complaint: Overcharged and rep was hostile

Name: Overcharged and rep was hostile
Item: Subway
Rating: 5
Author: Ramona

Open 4 Nov 2022 112 views Fast Food / Delivery

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Filed 4 Nov 2022 by Ramona

Waitress overcharged me and my son did not ask if the orders were separate and added extra charges to the wrong order the orders never should have been charged together but because we were together she automatically assumed that our orders should be wrungup together and then she put the extra charges on the wrong order and was defiant about her mistake

Subway complaint: Overcharged and rep was hostile — Photo Ramona uploaded with this complaint

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Case details

Status: Open
Company: Subway
Filed: 4 Nov 2022
Rating: 5/5
Desired resolution: The 599 meal should have not been charged and extra $2 the $2 should have been charged to the 349 sandwich we both paid separately although she rang them up together she never asked where they separate and then said it was up to the computer who would get charged extra only one person should have been charged $2 extra and that was me with the sandwich for $3.49 which I asked them to add salami so the person that paid $599 for the meal which we had coupon for ended up paying extra for his sandwich and did not want to create a scene because at this point she was being hostile and I would like to be compensated because we stopped at that Subway daily and I mean daily to get lunch you should compensate one of your best customers and train that young lady how to deal with customers especially when she is in Era an apology could have settled all of this simply stating that she made a mistake could have resolved this whole issue but it never happened
Problem: Overcharged, extra charges on wrong order
About: sandwich meal
At stake: $5.99

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Company notified
Company replied
Resolved

4 Nov 2022 Complaint filed and published
4 Nov 2022 Message from Bizzy: we notified Subway about this complaint.

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