Subway complaint: No respect concerning complaints from Subway locations or their corporate office

I visited a Subway Location in Spring Texas Saturday February 11th. I had the worst, most embarrasing experience ever. There was only one employee working at this location in mid evening. This employee struggled to understand my order because she did not speak english very well. To top it off, obviously she was a new untrained employee, because she had to keep look up at the menu to know what selection of meats went on the sandwich. To add insult to injury, when I got ready to pay for my sandwich with my gift card I could not. The employee did not know how to work the cash register so I could complete my purchase with the Subway gift card. She was giving me the impression that it must be me and that my payment method was no good. So I called the Subway 800 number on back of the card. The automated system informed me that my balance was $50. So the problem was human error not customer. However, the employee did not have any problem understanding the Spanish speaking customer. So I asked the gentlemen to ask her could I speak to a supervisor or was there anyone else in the store that could help me. She stated no that she was at the store by herself. What owner or manager would put an new employee in that kind of situation. This is very upprofessional and very embarrassing for me.

So I had to leave that location and visit another location to finish my order wihch was very inconvenient. To add more insult to injury. I file a complaint on the corporate Subway website that same Saturday. I received a ation email that my complaint was received. However, to date it has been a entire 7 days and I have not gotten a response to discuss this matter. I have been a patron of Subway for more than 40 years. I have never had a bad experience like this. Nor have I felt such disrespect, that the owner of this location nor Corporate has enough courtesy to respond to complaints. I think I will consider spending my money at other sandwich competitors from now on.