While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Crypto.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 6, 2024
Do you have a dispute or had a bad customer experience with Crypto.com? Submit your Crypto.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 10 complaints about Crypto.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about Crypto.com's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Crypto.com. To amplify the impact of your complaint, please use our complaint form.
If you want to reach out to Crypto.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from fhealer on 24 November 2021 about Crypto.com.
My account was Terminated and I have not been allowed access to get my funds back. They just cut off all access and they kept all funds deposited with no word of possible return. I called in on the evening of... Read more
Complaint from Carolyn Lynn Day on 23 November 2021 about Crypto.com.
I can't enable my 2FA setting, and I can't see my 16 digit code to receive my authenticating 6 code Read more
Complaint from ghoffmanpdx on 16 November 2021 about Crypto.com.
I was told that I needed to create a new email address in order to better secure my account so that I could regain access to trading. That was on 11122021, it is now almost midnight 11152021 and they STILL... Read more
Complaint from Michael Bell on 13 November 2021 about Crypto.com.
Crypto.com had double charged my account for a transaction in mid October. I contacted both crypto.com and the bank and the money that was overcharged was refunded. However, now I guess there was a dispute with the bank so crypto.com... Read more
Complaint from Ling Ing Siong on 12 November 2021 about Crypto.com.
Crypto.com has unreasonably seize my account with funds inside. Claims that i breach the T and C without providing any facts Read more
Complaint from bharat.bs84@gmail.com on 11 November 2021 about Crypto.com.
On 8th Nov 2021 at 8:38.39pm I had send 195.25 CRo coins from crypto Defi app to Crypto.com wallet where in the apps where interconnected and I chose the crypto.com option already builtin to chose to send. But the app... Read more
Complaint from Alina23 on 11 November 2021 about Crypto.com.
On 1 November 2021 I sell crypto money(86.57euro). There 10 days since money isn't in my account. I contacted the support team and they say only that the money were transferred but they are unable to show me a simple... Read more
Complaint from Sam Ezzat on 10 November 2021 about Crypto.com.
I have purchased 150 Solana on August 12th of 2020. On August 18th of 2020 Crypto.com had cashed back for the Solana without my consent or knowledge, when i contacted their customer support so many stories were made and finally... Read more
Complaint from Jokogho on 08 November 2021 about Crypto.com.
the 30th of October I transferred 102.09311667 Doge coins and also 93.7271 EOS coins out of Crypto.com with food faith and Crypto.com refused to execute that transfer stating for security reasons. Now I did provide them with all my security... Read more
Complaint from Gbosley1064@gmail.com on 05 November 2021 about Crypto.com.
My credit card that was linked with crypto.com was hacked and they took all the money out of my checking account like $3,800 I made 1 Exchange crypto.com and I took Exchange 1 time for $227 and someone hacked it... Read more
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