Crypto.com complaint: Crypto.com dont take the responsibility of their own words

I wanted to stake CRO and get the reward, first i had the issue with address and i managed to resolve it. Then i had issue with the system as i didnt even ordered the midnight card and after verification it got ordered on its own so i spoke with the support there the staff asked me to buy cro and they will resolve with the issue of staking. The staff assured me that he will resolve and i will receive my ruby steel card with no further step from my end later i did not get any kind of ation so upon asking again they are stating that i do not have sufficient amount because the price went down.

The staff did admit they set the wrong expectation but the solution they provided is either put more money and pay for another transaction fee or wait for the price to go up.

The app itself is glitchy and need work in interface.
There is no official complaint department. There is no one to take responsibility. What kind of support is this ?