Crypto.com complaint?

Do you have a dispute or a bad customer experience with Crypto.com? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 210 Crypto.com complaints we received.

Crypto.com has no phone support. Help runs through the in-app chat (the help option in the Crypto.com app) and the help section at help.crypto.com, where the contact options for each product are listed. In the chat you usually get an automated assistant first: ask for a human agent, describe the problem in one clear message and write down the ticket number. Be very careful with anyone who contacts you claiming to be Crypto.com support, on Telegram, X, WhatsApp or by phone: genuine support never asks for your password, recovery phrase or two-factor codes, and scammers impersonating the exchange are extremely common.

Account restricted or frozen with your money inside? Start your complaint here and we help you write it in minutes, drawing on the wording that has worked against exchanges before.

Locked accounts and frozen funds are the biggest Crypto.com complaint in our data by a wide margin. The usual triggers: a security review after a login from a new device or country, a compliance check that requires you to verify your identity again or explain where the money came from, a deposit flagged by the bank or by blockchain monitoring, or a chargeback on a card top-up. Open the app and check for any pending request for documents first, because the review does not move until you respond. Then contact support through the in-app chat, ask for the reason in writing and a ticket number, and keep a log of every reply with the date. Do not open a second account in the meantime: that tends to make the review longer.

Locked out of your Crypto.com account with your balance frozen inside it? Put the ticket numbers, the dates and the amount in your complaint here, and we push your case out to Crypto.com by email, on social media and in printed letters.

Fiat withdrawals go from your fiat wallet in the app to a bank account in your own name; crypto withdrawals go to an external wallet address that you first add to your whitelist. Two things cause most of the withdrawal complaints here: a newly added address or bank account is locked for a waiting period as a security measure, and funds that were just bought with a card are not available for withdrawal straight away. Check the status of the withdrawal in the transaction history, make sure the network you selected matches the receiving wallet (a wrong network can lose the coins for good), and compare the fee shown with the amount that arrived, since high fees are another recurring complaint. If a withdrawal stays stuck, contact support through the in-app chat with the transaction ID.

A complaint filed through our complaint process backs that up: we bring your case to the attention of Crypto.com through our own channels, and other users with the same problem can find it and confirm it.

Crypto transfers cannot be reversed, so speed matters. If you see a transaction you did not make, freeze your Crypto.com Visa card in the app, change your password and your email password, and contact support through the in-app chat right away to lock the account and report the transaction. For card charges you did not authorize, ask support to open a card dispute: the Crypto.com card is a prepaid Visa card, so the dispute follows the card scheme rules rather than the crypto rules. If you sent crypto to a scammer yourself (a fake investment platform, a 'support agent' or a romance scam), Crypto.com is unlikely to be able to recover it, but report it anyway with the wallet addresses and transaction IDs, and report it to the police and your national fraud reporting service. Promised sign-up bonuses, card rewards or referral rewards that never showed up are a separate but common complaint: screenshot the promotion terms and the date you qualified before you contact support.

So far consumers reported 210 complaints about Crypto.com here, with an average rating of 1.1 out of 5. The most common themes: accounts locked and funds frozen without a clear reason, support that does not respond or sends automated replies, withdrawals that are delayed or blocked, high fees, account problems that are never resolved, and promised rewards or refunds that never arrive.

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Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Crypto.com through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Crypto.com can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.