MetaMask Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about MetaMask over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 16, 2024

MetaMask complaint process

Do you have a dispute or had a bad customer experience with MetaMask? Submit your MetaMask complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of MetaMask.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional MetaMask complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about MetaMask?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

MetaMask complaints chart

We have received 8 complaints about MetaMask over the last 12 months. The graph below shows a monthly breakdown.

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MetaMask complaint statistics

Curious about MetaMask's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

60
Total complaints
60
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 60 ratings

How to contact the customer service of MetaMask?

Below, you will find the contact information for the complaint department of MetaMask. To amplify the impact of your complaint, please use our complaint form.

Contact form:

If you want to reach out to MetaMask through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

MetaMask reviews: (60)

Authentic experiences shared by our community for your benefit.

Wallet funds haven’t been released for over three months

Complaint from Bamboozled by metamask on 11 February 2024 about MetaMask.

I submit a withdrawal of funds in December of last year and they just keep saying that the block chain is inundated and that’s why I haven’t gotten my earned wallet monies. My son has been waiting over a year... Read more

Comments: 0
Rating:

Asking for always submit refund

Complaint from 10199 on 03 October 2023 about MetaMask.

They are asking me to add more money to my account so I can withdraw with every time new excuses , now they need to add in wallet 50/ of amount that I have in account to able to withdraw... Read more

Comments: 1
Rating:

Unable to access wallet for weeks

Complaint from KACOLE on 18 September 2023 about MetaMask.

I have been trying to access my metamask wallet for weeks with no success. It was working for months and had my biometric setup. Now as of 3 weeks ago, nothing is accessible, nor is metamask customer support... Read more

Comments: 0
Rating:

Metamask support

Complaint from ZmikeB on 12 June 2023 about MetaMask.

I kept receiving an Unable to Load Balance notification on my Metamask. I reached out to support and they since have removed all my funds saying they placed it on their Blockchain and that my wallets was hacked. They have... Read more

Comments: 0
Rating:

Error message with correct seed phrase

Complaint from Young flow on 08 June 2023 about MetaMask.

Please resolve the error message I get when I insert m my correct seed phrase There seed phrase is not invalid One of the sentence I get from the error messaged is error in getting balance Read more

Comments: 0
Rating:

Metamask refuses to fix hacking issues after transferring funds

Complaint from Mrrblack on 01 June 2023 about MetaMask.

I just transferred my Ethereum to metamask to buy some presale crypto. As soon as I transferred my Ethereum 9 seconds later it was moved to this wallet . This is the hackers wallet on metamask. 0x8cf34a17fa46edb5dbcacfae1d7d3befe45d6dcb76b6e373157d22b38597c57b Read more

Comments: 0
Rating:

Fraud

Complaint from Bacalhau on 25 May 2023 about MetaMask.

On march 23 rd, as soon as i transferred 5,866,265 DMTR (Dimitra) tokens to Metamask wallet, they were drained, causing me a loss around $250,000,00. Don´t believe or trust in this company, the risk of being stolen is too high... Read more

Comments: 0
Rating:

Poor Customer Service

Complaint from w.oscar.graham@gmail.com on 18 May 2023 about MetaMask.

I am a new customer to the MetaMask platform. I was having a valid issue with buying the BNB token on the BSC network. The representative named Gabriel initially helped me locate a coin the I bridged without establishing the... Read more

Comments: 0
Rating:

SCAM

Complaint from namedns47 on 01 March 2023 about MetaMask.

I deposited some ETH and after 20 minutes all was gone to a adress Read more

Comments: 0
Rating:

Account missing

Complaint from DeafMan on 26 February 2023 about MetaMask.

After a bug appear in my MetaMask after I reinstalled and I lost all my tokens valued $2000. I have the seed phrases and nothing. MetaMask is not good. Officially I lost it. I advise better coinbase... Read more

Comments: 0
Rating:

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