While Coinbase provides a platform for millions of cryptocurrency transactions, complaint data from our community has flagged several recurring issues. Common complaints include account access problems, with many users reporting being locked out of their accounts and facing delays in customer service responses. There are also frequent reports of missing funds, disputed transactions, and unauthorized withdrawals, often accompanied by insufficient support and resolution from Coinbase.
To avoid these issues, we strongly advise customers to secure their accounts with robust authentication methods, monitor account activity closely, and keep detailed records of all transactions and communications with Coinbase. If problems arise, contact customer service immediately, document all interactions, and gather evidence such as transaction IDs and screenshots to support your case. Additionally, consider using only the official Coinbase website and applications to prevent phishing and scam attempts.
Do you have a dispute or had a bad customer experience with Coinbase? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Coinbase.
Our sentiment meter has detected that Coinbase complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Coinbase, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 1 complaints about Coinbase over the last 12 months. The graph below shows a monthly breakdown.
Curious about Coinbase's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Coinbase. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Coinbase by calling 1-888-908-7930. If you want to reach out to Coinbase through their own website, you can use their contact form.
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Helpful experiences shared by verified Coinbase customers. Search, discuss and connect with other people in our community.
Complaint from J-way on 02 July 2025 about Coinbase.
I have trouble to log in and after trying a password reset and not receiving an email I contacted customer support, however , they can't access my account. I want to find what is the following steps but they don't... Read more
Complaint from SumanSSJinx on 11 November 2024 about Coinbase.
I accessed my coinbase App on 15th of May 2024, found that my total Asset turned to zero, alll my BTC was transfered on 10th MAY 2024, i immediately took screenshots and also thought that it could be a glitch... Read more
Complaint from Prabjot Singh on 18 May 2024 about Coinbase.
Hi i sent my GTC token (amount 1251 ) sent from my metamask wallet address 0x4C83Ab4B76e7Fc49BE9Eb61Ff50880213Eb5F70b to coinbase ETH 20 address 0xAF96909640FfDeCF1FfeA887351E6DC945Ee6D60 on 17 may 2024 8.04.11 PM UTC, However coinbase have stated that have not received... Read more
Complaint from Jmacd1 on 03 December 2023 about Coinbase.
On Nov 17 I suspected my coinbase account was hacked. I logged on and saw that a couple thousand was being taken so I attempted to contact coinbase to freeze my account to save the rest of my account. I was... Read more
Complaint from Semi0414 on 21 November 2023 about Coinbase.
Coinbase account temporarily disabled. I have so many tries to contact to customer support and they not answering me. Read more
Complaint from edward_lornezo@abcglobal.net on 17 October 2023 about Coinbase.
I made a deposit of $1,000.0 and $500.00 on 10/06/2023 into coinbase.com and then I was sent a notice on my conibase site that my account was placed on hold which I did not know by who but it sounded... Read more
Complaint from Whhh528@yahoo.com on 07 September 2023 about Coinbase.
Hi there, This issue has been going on for nearly one year now. Coinbase Compliance team asked me for ID verification Which I've provided 1 utility bill provided 2 proof of residency provided 3 driving licence provided 3 passport provided... Read more
Complaint from Masood Raza on 15 June 2023 about Coinbase.
It is a crypto transaction I send a gift of LTC which is not yet delivered to the respective address till now kindly investigate urgently Read more
Complaint from Johnsongreg162 on 05 June 2023 about Coinbase.
Ongoing situation for over 2 years. Locked out of my account for year and half or so. They refuse to accept my up to date, matching, official address documents. Tax returns. Bank. There's also missing cryptocurrancy from my... Read more
Complaint from all information has been uploaded on 13 April 2023 about Coinbase.
I was scammed through Coinbase and when the money was coming out of my account as I could see I rang Coinbase fraud and spoke to a lady who said I will deal with it and I would not lose... Read more
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