Crypto.com complaint: Missing CKB on your Exchange Wallet

Name: Missing CKB on your Exchange Wallet
Item: Crypto.com
Author: Nick

Open 29 Dec 2021 217 views Crypto / DeFi / Blockchain

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Filed 29 Dec 2021 by Nick

I made a transaction on December 8th 23000 CKB worth £438 I sent it to the exchange wallet by mistake and it is now unretreaible. I can see it as a transaction but the app will not let me do anything with it. I cannot withdraw of deposit or anything including move it

Crypto.com complaint: Missing CKB on your Exchange Wallet — Photo Nick uploaded with this complaint

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Case details

Status: Open
Company: Crypto.com
Filed: 29 Dec 2021
Desired resolution: Get someone who knows how to sort this out. I have been talking to people on their help section on the app via texts and they do not know what they are doing and making the matter worse for me to deal with making me go backward and forward with no solution. I have asked to make a complaint but they have ignored me. I have asked to speak with a manager but they ignore that. I have sent multiple texts and screenshots and more and still no help. In fact, this is the worse customer support I have ever come across.
Problem: Transferred tokens stuck in exchange wallet
About: crypto transfer
At stake: £438

Progress

Filed
Company notified
Company replied
Resolved

29 Dec 2021 Complaint filed and published
29 Dec 2021 Message from Bizzy: we notified Crypto.com about this complaint.

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