Crypto.com Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Crypto.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on February 29, 2024

Crypto.com complaint process

Do you have a dispute or had a bad customer experience with Crypto.com? Submit your Crypto.com complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Crypto.com.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Crypto.com complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Crypto.com?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Crypto.com complaints chart

We have received 8 complaints about Crypto.com over the last 12 months. The graph below shows a monthly breakdown.

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Crypto.com complaint statistics

Curious about Crypto.com's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

203
Total complaints
200
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 203 ratings

How to contact the customer service of Crypto.com?

Below, you will find the contact information for the complaint department of Crypto.com. To amplify the impact of your complaint, please use our complaint form.

Contact form:

If you want to reach out to Crypto.com through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Crypto.com reviews: (203)

Authentic experiences shared by our community for your benefit.

Stolen money

Complaint from Nasty on 29 June 2021 about Crypto.com.

New customer to crypto.com. Signed up received the visa and used the app daily to check earnings and bought crypto a couple times from them. 2 weeks later received an email saying account is terminated and they closed my account... Read more

Comments: 0
Rating:

Money lost

Complaint from Ajmali on 20 June 2021 about Crypto.com.

I deposit money to my fia wallet and money is lost and i emailed them and they ask for my bank statement after ao many emails and once i send them that they asking for Ca. Reference number even i... Read more

Comments: 0
Rating:

Hackedphished account

Complaint from Jennifer Miller on 14 May 2021 about Crypto.com.

My account was hacked or phished. I had made only 3 purchases since I opened my account in February 2021. Whomever got into my account took my 3 purchases and transferred them into other things, bought gift cards and sent... Read more

Comments: 0
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Error of Omission

Complaint from Civan on 10 May 2021 about Crypto.com.

In November I bought DIA to be eligible for the airdrop. Afterwards they (crypto.com) denied participating. Though I have proof from the CEO of DIA. In a personal message Michael Weber (DIA) admitted that they (crypto.com) willingly and knowingly didn't transfer... Read more

Comments: 0
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Did not get crypto I purchased

Complaint from Tli1959 on 09 May 2021 about Crypto.com.

I bought ltc in app got timed out message. Did not get ation email and crypto not in wallet but my bank card was debited so now out of money. Later I tried another purchase same thing timed out message... Read more

Comments: 0
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Where is my money

Complaint from JayneW1 on 20 April 2021 about Crypto.com.

I transferred £250 last Wednesday 14042021 to crypto.com account as per their email to me and it still has not appeared in my fiat wallet on their app. I have chased and chased but just keep getting stupid responses... Read more

Comments: 0
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Cannot Withdraw Funds

Complaint from Max Ostermyer on 17 April 2021 about Crypto.com.

I cashed out 15000 units of DogeCoin early Friday morning and two days later still cannot withdraw my funds. Is this even legal? Read more

Comments: 0
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