Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on February 29, 2024 complaint process

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How to file a complaint about

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves! complaints chart

We have received 8 complaints about over the last 12 months. The graph below shows a monthly breakdown.

Feb complaint statistics

Curious about's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

Total complaints
Open Complaints
Complaints pending
Complaints resolved
/10 203 ratings

How to contact the customer service of

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Contact form:

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Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details. reviews: (203)

Authentic experiences shared by our community for your benefit.

Stolen money

Complaint from Nasty on 29 June 2021 about

New customer to Signed up received the visa and used the app daily to check earnings and bought crypto a couple times from them. 2 weeks later received an email saying account is terminated and they closed my account... Read more

Comments: 0

Money lost

Complaint from Ajmali on 20 June 2021 about

I deposit money to my fia wallet and money is lost and i emailed them and they ask for my bank statement after ao many emails and once i send them that they asking for Ca. Reference number even i... Read more

Comments: 0

Hackedphished account

Complaint from Jennifer Miller on 14 May 2021 about

My account was hacked or phished. I had made only 3 purchases since I opened my account in February 2021. Whomever got into my account took my 3 purchases and transferred them into other things, bought gift cards and sent... Read more

Comments: 0

Error of Omission

Complaint from Civan on 10 May 2021 about

In November I bought DIA to be eligible for the airdrop. Afterwards they ( denied participating. Though I have proof from the CEO of DIA. In a personal message Michael Weber (DIA) admitted that they ( willingly and knowingly didn't transfer... Read more

Comments: 0

Did not get crypto I purchased

Complaint from Tli1959 on 09 May 2021 about

I bought ltc in app got timed out message. Did not get ation email and crypto not in wallet but my bank card was debited so now out of money. Later I tried another purchase same thing timed out message... Read more

Comments: 0

Where is my money

Complaint from JayneW1 on 20 April 2021 about

I transferred £250 last Wednesday 14042021 to account as per their email to me and it still has not appeared in my fiat wallet on their app. I have chased and chased but just keep getting stupid responses... Read more

Comments: 0

Cannot Withdraw Funds

Complaint from Max Ostermyer on 17 April 2021 about

I cashed out 15000 units of DogeCoin early Friday morning and two days later still cannot withdraw my funds. Is this even legal? Read more

Comments: 0

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