Crypto.com complaint: Won’t Refund Deposit Sent from Unmatching Bank Account-Crypto.com Account Name

An e-transfer deposit was made of $1000 CDN on May 8, 2021 from a business bank account. Deposit was then rejected, understandably, as a result of name of my bank account not matching name of my crypto.com account. Email was received May 13th, notifying me that that they require additional information so they could refund the money. Information was provided may 13th. May 20th, I followed up as still had not received the money back, nor any update. That day, I received an e-transfer email from Fortis, name of the crypto.com bank account I assume, for $1,000 to my business accounts email. Upon trying to deposit it by answering security question that was provided, my answer was incorrect to many times and now it is no longer available for deposit. No answer for the question was sent to me, I was left to guess the answer. I reached out immediately to Alec at crypto.com immediately to just cancel and resend e-transfer, and this time provide answer to security question. May 22nd a response came from Alec at crypto.com asking for additional information, ‘a selfie with today’s date, your name and Crypto.com written down on a piece of paper in order to authenticate you as the account holder before provide any account information, which I did very same day, May 22nd. Few more emails were sent over next few days following up with this, with the same response, ‘it should be checked with the ‘relevant team’, the last one now coming as of May 28th, from Hazel at crypto.com. Almost 3 weeks to resolve this matter, and no idea on when will receive my money back. This is considering stealing in any country. This complaint is in reference to Ticket BLP596.