Crypto.com complaint: Terms and conditions not respecting

I have participated on a supercharger events for Luna token.on 21 of February i was supose to start recive my daily reward which didn’t happen.
On 22 of February i raise a complaint with coustamar support on crypto.com app and i was told that i will recive my allocation reward in next day.
Today 23 of February i recive only one allocation of my reward ,and i contact again coustamar service and again the told me the i will recive my allocation reward in next day .

Avording to terms and conditions crypto.com was obligated to give my reward daily starting from 21 of February which didn’t happen .
This issue has started on 04 of February when was eth reward period.

I think they ar using my rewards as stake pr on other financial services and because ar block in those services they can’t give my reward daily as stated on terms and conditions.