Crypto.com complaint: Loss of assets

I deposited cash to my account sometime last night, shortly thereafter I converted that Fiat cash to LTC. Then another shortwhile later I had opened the app and was looking to transfere the LTC to an external wallet. While I was attemting to do this the app froze then locked. I sent my device down in an attempt to allow the device and app to catch up with each other so as I could resume what I had started. At that point I began working on my laptop and had my device resting on the surface just infront of my laptop. after several minutes I noticed the device hed woke and the screen was displaying the app. I also noticed several quick screen changes from within the app. I then closed it as my attention had been turned to my work on the laptop. when I returned to the app a minute or so later i attemted to resume the transfer to the external wallet and thats when I detected the LTC was missing. I reached out to Crypto.com CS but it tookm 2 12 hours for them to respond to my dispatch. in the interim is when I discovered the LTC had been sent to a DEFI wallet. A DEFI wallet I have never used mind you. I have now explained this more times than I feel us necessary. But again the just of it is. The app froze and locked and must have responded to keystrokes received after locking. I did not initiate this transfer eitherf intentionall or otherwise. Records show I have never used that DEfi nwallet in the past. And why would I, why would anyone transfer funds into a wallet to which they do not hold the credentials to access? I know I wouldn’t and I also know I didn’t.

Kind Regards,
James McCullough