Crypto.com complaint: They claim Capital one has dispute

Okay here’s the thing it’s been months now well I had a Capital One 360 account I signed up for crypto.com I have money in there and I wanted to withdraw it. They refused to allow this because they claim the Capital One has a dispute against them. I spoke to Capital One to dispute department or fraud department and they claim that there is no dispute against crypto.com where I’m concerned. I have communicated back to crypto the information Capital One gave me and they still refuse to allow me to change my banking information because I’m no longer with Capital One 360 account. My account was compromised so I am with stride bank now I need to change the information and crypto people will not allow me to do this because of Capital One no I have been arguing with these people for months and they refuse to believe what I tell them. Could you please do something about this talk to these people I don’t remember the account that I had with Capital One 360 but I can’t give you my stride account. I have over $400 in there and they will not allow me to withdraw it because of Capital One which is really crazy because it’s not true about Capital One having a dispute against them.