Filed 19 Dec 2021 by Helency
Hi I had deposited 100£ each from 2 different UK based bank accounts on 10th dec 2021. Total 200£ should have been in my fiat wallet in Crypto.com. I deposited 100£ from my Lloyds bank account which was successfully transferred and I could see the money in my fiat wallet in next few minutes but the 2nd deposit of 100£ transferred to my Crypto.com fiat wallet from my Barclays Bank account went successfully but didn’t get credited to my fiat wallet at all..
When I didn’t get notified in some time about the 2nd 100£ from crypto.com about the money being credited as the money had definitely left my barclays bank account. I doubled checked the transaction receipt (digital receipt of money transferred) on my Barclays mobile banking app. I realised the reference I entered while doing the transfer was incorrect. I quickly raised a chat ticket with Crypto.com to trace the money. Informed them about my reference being incorrect for the fiat wallet deposit. They said they will check..
They asked me to send the transaction details.
I sent them the digital receipt from my banking app and also sent them a list of my recent transactions where it shows the 100£ was been debited out from my account on 10th dec. I sent them the screenshot of the incorrect reference on the digital receipt too so that they could trace the payment.
They asked me to allow few days. After few days they asked me to send them my Barclays bank statement with the account details mentioned to trace the payment. I sent that too.
Aftr that. Today on 19th dec 2021 the Crypto.com customer service attendant is telling me oh, that 100£ was credited on 10th dec.
I got furious that they didn’t understand my query this whole time or they are sleeping. I told them that the 100£ credited successfully in my fiat wallet in Crypto.com is from another bank account. The one sent from barclays bank account is missing because of incorrect reference. After giving them all sorts of proofs and information, everything. They are coming and telling me oh that money was credited.
Only one 100£ has been credited. I had transferred two 100£ to my fiat wallet from two different accounts.
Customer services is pathetic. They took all the time they wanted, all tge evidence provided but still not giving me my 100£ that is missing.
A charge from Crypto.com you do not recognize? What FORIS DAX INC on a bank statement means
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