I went to subway and i spent my entire lunch waiting. It's very convenient for me on lunch break but inconvenient because it is time consuming. The workers that were there especially today are very SLOW. They aren't friendly,... Read more
Subway complaints
Subway Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -69% decline in complaints about Subway over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 6, 2024
Subway complaint process
Do you have a dispute or had a bad customer experience with Subway? Submit your Subway complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Subway.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Subway complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Subway?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Subway complaints chart
We have received 145 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.
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Subway complaint statistics
Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
1160
Total complaints
1158
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
1160 ratings
Subway customer service FAQ:
Why should I file a complaint about Subway on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Subway. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Subway accountable for any issues or problems you may have encountered.
What kind of complaints can I file on Complain.biz about Subway?
You can file any kind of complaint related to Subway, such as poor quality of food, incorrect orders, rude customer service, unsanitary conditions, incorrect billing, and any other issues you may have experienced.
What are the most common complaints about Subway?
According to our own database with complaints, some common complaints about Subway include:
- Poor quality of food: Some customers report finding expired or stale ingredients, food that tastes bad or looks unappetizing.
- Incorrect orders: Some customers report receiving the wrong sandwich or having missing items from their orders.
- Rude customer service: Some customers report experiencing unhelpful or unprofessional staff, being ignored or not listened to.
- Unsanitary conditions: Some customers report encountering dirty, unsanitary or unhygienic conditions at Subway restaurants.
- Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.
Can I expect compensation or a refund if I file a complaint through Complain.biz about Subway?
While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
How can I contact Subway customer service directly?
Once you have submitted your complaint on our platform, it's always good to notify Subway also directly. You can contact Subway customer service by calling their hotline at 1-800-888-4848, through Subway's contact form, or via @subwayListens on Twitter.
How to contact the customer service of Subway?
Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-888-4848
Webcare email:
customer.service@subway.com
Corporate HQ address:
325 Sub Way Milford, CT 06461-3059 USA
Contact form:
The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Subway reviews: (1160)
Authentic experiences shared by our community for your benefit.
Pathetic Customer Service
Complaint from ken77 on 04 May 2022 about Subway.
Today I happened to take my nephew for a subway treat at North Wembley Subway. I always told my nephew that the best subs you usually get are in the UK. Hence he was quite excited about the same. However,... Read more
I tried to use your coupons that you put in mailboxes, newspapers, etc. The one I stopped at in Johnstown said they are not taking any of these coupons. Now as consumer how do I know which ones take... Read more
My husband and I enjoy the subway sandwiches and eat there at least twice a month. We have always used your coupons that we receive in the mail. When we went there today, I handed a coupon to... Read more
Poor service and poor quality
Complaint from blais on 01 May 2022 about Subway.
Vegetable wrap - the slices of cheese miniscule, lettuce not fresh - very overpriced. Service poor - staff member seemed indifferent, not clear about the product . Also my change was a penny short - which I had to point out... Read more
Rude worker
Complaint from Barbara R on 01 May 2022 about Subway.
I went to subway today at 10:30 am to order 2 subs. The female worker was really rude to me. when she asked what I wanted on the subs I told her. I looked at the lettuce and it was... Read more
your bread is stale
Complaint from James Stewart on 30 April 2022 about Subway.
We bought 3 footlong sandwiches , as is our customary order , and this time , ALL 3 were stale bread . Read more
Rude employee
Complaint from Chanda C on 29 April 2022 about Subway.
Yes I went into this location on 04282022 2:16-2:30 pm for lunch, as I am walking in I notice that an employee was being very rude to this customer saying as she walks toward me she stated ( just swipe... Read more
Order not prepared the right way
Complaint from tommy123 on 29 April 2022 about Subway.
I Tonya Walker today has ordered a foot long subsandwich online and my friend James Baker has drove uptown to pick up my foot long subwachwich that I have paid online off my master card he brought my subwachwich home... Read more
Disrespectful Manager
Complaint from Tclark on 27 April 2022 about Subway.
My buddy ordered two sandwiches on the Subway app. We arrived at the store and waited 15 min. for sandwiches before going into the store (The order was curbside). To my surprise the store wasn't crowded, and the sandwiches were... Read more
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