Subway complaint: Pathetic Customer Service

Today I happened to take my nephew for a subway treat at North Wembley Subway. I always told my nephew that the best subs you usually get are in the UK. Hence he was quite excited about the same. However, to my utter surprise, the customer service experience I had was the worst ever I have seen anywhere. The lady serving us was extremely rude and arrogant. I believe the subway is a place where you actually get the freedom to choose the way you like your subs the best, but the lady made the whole experience terribly bad. She was extremely quick not able to understand the toppings or sauces and even before ing she use to just flip the bottle.

The lady was bad at handling the parcels, could not understand how the rewards points work or even didn’t provide the proper change. I can just tell Subway that experiences like this make Subway suffer as a brand. Subway should take strict actions against this kind of behaviour towards their loyal customers or else one-day people will stop going to the subway for such reasons.

Would suggest Subway to teach lady what customer services actually means.