Hello Subway My son and i went to get a grinder at subway we both had a coupon it was a footlong for $5.99.There was a line .The girl said i can not accept the coupon... Read more
Subway complaints
Subway Complaint Sentiment: Neutral
Our sentiment meter has detected that Subway complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +9%. While some customers might experience challenges with Subway, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 24, 2024
Subway complaint process
Do you have a dispute or had a bad customer experience with Subway? Submit your Subway complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Subway.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Subway complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Subway?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Subway complaints chart
We have received 144 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.
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Subway complaint statistics
Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
1158
Total complaints
1156
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
1158 ratings
Subway customer service FAQ:
Why should I file a complaint about Subway on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Subway. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Subway accountable for any issues or problems you may have encountered.
What kind of complaints can I file on Complain.biz about Subway?
You can file any kind of complaint related to Subway, such as poor quality of food, incorrect orders, rude customer service, unsanitary conditions, incorrect billing, and any other issues you may have experienced.
What are the most common complaints about Subway?
According to our own database with complaints, some common complaints about Subway include:
- Poor quality of food: Some customers report finding expired or stale ingredients, food that tastes bad or looks unappetizing.
- Incorrect orders: Some customers report receiving the wrong sandwich or having missing items from their orders.
- Rude customer service: Some customers report experiencing unhelpful or unprofessional staff, being ignored or not listened to.
- Unsanitary conditions: Some customers report encountering dirty, unsanitary or unhygienic conditions at Subway restaurants.
- Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.
Can I expect compensation or a refund if I file a complaint through Complain.biz about Subway?
While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
How can I contact Subway customer service directly?
Once you have submitted your complaint on our platform, it's always good to notify Subway also directly. You can contact Subway customer service by calling their hotline at 1-800-888-4848, through Subway's contact form, or via @subwayListens on Twitter.
How to contact the customer service of Subway?
Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-888-4848
Webcare email:
customer.service@subway.com
Corporate HQ address:
325 Sub Way Milford, CT 06461-3059 USA
Contact form:
The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Subway reviews: (1158)
Authentic experiences shared by our community for your benefit.
Little bit of vegetables
Complaint from Uncertified on 11 April 2022 about Subway.
Little bit of vegetablesFor the same price as a regular sandwich with vegetables on it Read more
Bad customer Service
Complaint from eqproperties@verizon.net on 11 April 2022 about Subway.
on April 06-2022 at 10:28pm My Cousin and I ,with a Friend waited for over an hour to order because of the Uber eats, and other orders. at 11:56 pm. I asked about the vegan option, patties, she got really... Read more
One of the worst subs I have had?
Complaint from Kaisser on 07 April 2022 about Subway.
I ordered 3 steak and cheese subs via app, put the deal on cart was expecting to question me how I wanted them configured, but instead it asked me for billing details, so immediately after placing the order I called... Read more
wrong order made
Complaint from tatro on 05 April 2022 about Subway.
My bf went to the subway to use a coupon he had buy one get one free. He was told he could use it. He wanted a chicken roasted with onions, mayo,cheese, olives. My sandwich was suppose to be... Read more
Changes to Sweet Onion Sauce
Complaint from EMCarr on 04 April 2022 about Subway.
I'm very disappointed you changed the Sweet Onion Sauce recipe by adding teriyaki sauce to it. The Sweet Onion Sauce was so good on several different sandwiches. Read more
Expired meat
Complaint from Jjaamomma4 on 31 March 2022 about Subway.
I ordered the rotisserie chicken foot long. Extra shredded mixed cheese grilled with vegetables. The 2nd sub was also rotisserie plus american cheese not grilled . we both got super sick. I called them to tell them. The guy... Read more
not satisfied with price...
Complaint from dini on 31 March 2022 about Subway.
this is the THIRD email I am sending. I went to Subway for a 6 grinder. I asked for ham and turkey. I received that with two slice of cheese and a small amount of lettuce. I... Read more
Sauce change
Complaint from lovemysandwich52 on 26 March 2022 about Subway.
This is simple. I am deeply disappointed that you have changed the sauce for the chicken teriyaki sauce. The new sauce is much more pungent and less piquant than the original. If it is the plan to keep the new... Read more
Manager refuse to accept coupon
Complaint from ericabi2002@yahoo.com on 23 March 2022 about Subway.
Manager said he will not accept coupons on any chicken or beef.. Read more
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