While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Kiwi.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 11, 2024
Do you have a dispute or had a bad customer experience with Kiwi.com? Submit your Kiwi.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Kiwi.com.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Kiwi.com complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 38 complaints about Kiwi.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about Kiwi.com's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Kiwi.com. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Kiwi.com by calling 1-202-844-4159. If you want to reach out to Kiwi.com through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Authentic experiences shared by our community for your benefit.
Terrible experience. They sell plane tickets without analyzing the connection feasibility. They do not care about the customers making sure that you getting to the final destination. I lost my connection on the last leg because the layover was one... Read more
Complaint from Linchik on 18 September 2023 about Kiwi.com.
Recently I purchased multi tickets on Kiwi.com, I paid money but didn't received any tickets they just charge me for nothing!!!! Read more
Complaint from Eric1059 on 15 September 2023 about Kiwi.com.
I booked a flight from Warsaw to Sydney. We were supposed to have a transfer through Ho Chi Minh city. I found out that we need a Vietnamese visa to transfer in the airport. My partner had difficulty getting Vietnamese... Read more
Complaint from janesobrina on 13 September 2023 about Kiwi.com.
I have booked tickets from Spain to Italy for Oct 6-8 for me and my friend. I just needed to cancel it due to visa issue. This kiwi.com representative told me they refunded me the €10 credit. It was €300... Read more
Complaint from Olha Sirenko on 21 August 2023 about Kiwi.com.
My name is Olha Sirenko. I am Ukrainian.My family forced to leave Ukraine because of the war, my husband and your father are still in Ukraine and unable to leave, we live in the UK under the Homes for Ukraine... Read more
Complaint from MMAF on 19 August 2023 about Kiwi.com.
I have booked two tickets for my parents though kiwi.com webisite on the website they didn't tell anything about the self transfer but right after booking it shows self transfer which requires visa. Right after one section of booking ation requested... Read more
Complaint from Omo on 28 July 2023 about Kiwi.com.
My first initial flight was cancelled and Kiwi offer the alternative which we choose. The flight is suppose to be from Lagos to Canada (Lagos-Ethiopia-Rome-Canada). As a Permanent Resident holder, I can transit through Rome without a visa but kiwi... Read more
I locked a vacation with a deposit. Then I tried to pay the balance and it wouldn’t process. My bank said there was no problem and that since the deposit cleared then the balance should clear. Kiwi will not help... Read more
Complaint from Basbees on 21 July 2023 about Kiwi.com.
I recently booked a trip through Kiwi.com from Vienna to Paris, specifically selecting a morning arrival to align with my afternoon flight. However, to my surprise, the ed booking differed from my chosen schedule. Upon checking Kiwi.com's policies, I found... Read more
Complaint from Nath S. on 15 July 2023 about Kiwi.com.
In February 2022, I was supposed to fly back to my country and have used the online Kiwi agency for my flight tickets. However, the Indigo company didn’t allow me to check-in at the Kochi airport (India) for unknown reasons.... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified reviews from real people
