Kiwi.com complaint: Inappropriate refund amount

Name: Inappropriate refund amount
Item: Kiwi.com
Rating: 1
Author: Doreen

Open 21 Jun 2023 108 views Travel

Filed 21 Jun 2023 by Doreen

My flight from ZRH-DUS was canceled by the airline in January.
the ticket value was more than 480 CHF.

6 months later I finally receive the refund notification, and all I’m getting back according to Kiwi is 15 CHF?

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Case details

Status: Open
Company: Kiwi.com
Filed: 21 Jun 2023
Rating: 1/5
Desired resolution: I want the full flight costs refunded - and this time in monetary form. No Kiwi credits anymore, because I don't want to use this platform anymore
Problem: Refund far below ticket price
About: cancelled flight
At stake: 480 CHF
Dealing with it for: 180 days

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