Kiwi.com Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Kiwi.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

Kiwi.com complaint process

Do you have a dispute or had a bad customer experience with Kiwi.com? Submit your Kiwi.com complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Kiwi.com.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Kiwi.com complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Kiwi.com?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Kiwi.com complaints chart

We have received 44 complaints about Kiwi.com over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar

Kiwi.com complaint statistics

Curious about Kiwi.com's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!

121
Total complaints
120
Open Complaints
0
Complaints pending
1
Complaints resolved
1.0
/10 121 ratings

How to contact the customer service of Kiwi.com?

Below, you will find the contact information for the complaint department of Kiwi.com. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-202-844-4159
Contact form:

You can contact the customer service of Kiwi.com by calling 1-202-844-4159. If you want to reach out to Kiwi.com through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Kiwi.com reviews: (121)

Authentic experiences shared by our community for your benefit.

Chasing a refund from a 'cancelled' flight last year.

Complaint from JDog on 05 March 2024 about Kiwi.com.

Kiwi.com claim our carrier (Quantas) cancelled a flight (Essentially 2 of 3 that we'd booked) from April last year. We were notified of this in Feb last year and paid for an alternative flight but are yet to receive a... Read more

Comments: 0
Rating:

Kiwi.com

Complaint from Arelis on 22 January 2024 about Kiwi.com.

I bought a round trip ticket for my son Dallas-Orlando-Toronto and Toronto-Orlando-Dallas. My son was just able to use the Dallas-Orlando-Toronto flights as I received an email from Kiwi.com saying that Lynx Air Frontier both cancelled my son’s... Read more

Comments: 0
Rating:

Stranded in Riyadh.

Complaint from Gobdylan on 15 January 2024 about Kiwi.com.

On arrival at the Air India check in desk, I was asked for my Indian visa. I explained to the check in staff that I was only in transit as I had a connecting flight to Hanoi, and that I... Read more

Comments: 0
Rating:

Kiwi Refund Scam

Complaint from Yulin Shi on 21 December 2023 about Kiwi.com.

I booked a flight from Seoul to Hawaii in Kiwi.com in July 2023. The airline company told me that Kiwi didn't actually book any flight for me. Kiwi hasn't refunded me until now either. Kiwi is a scam company. Do... Read more

Comments: 0
Rating:

Price Lock misleading

Complaint from elmi on 04 December 2023 about Kiwi.com.

I had locked an itinerary with my account with the price lock offering by KIWI. Before I locked it, I read the terms about price lock, which were the following: ''How our price lock feature works If the price: -Increases, you’ll pay the... Read more

Comments: 0
Rating:

Trip to Reikiavik

Complaint from IA on 17 November 2023 about Kiwi.com.

I booked a flight on the 7Nov2023 from Porto to Reikiavik from 25Nov to 3Dec and paid through paypal. I got a ation, saying it was almost done that I would soon get my tickets in my email box. The... Read more

Comments: 0
Rating:

Refund

Complaint from Suma on 05 November 2023 about Kiwi.com.

I have booked flight from Bangalore to Ho chi min city via kiwi.com but you guys created different pnr number and Bangalore to Mumbai flight is delayed and due to which they didn’t allow to enter flight from Mumbai to... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?