I booked a flight on the 26th of December 2024. I had to cancel it on the 27th January 2025 due to circumstances out of my control. They refunded me £8.32 in credit. I paid £194.10 for my flights.... Read more
Kiwi.com Complaints Service & Advice
Most Common Kiwi.com Complaints and Tips
While Kiwi.com offers a broad range of travel booking options, complaint data from our community has flagged several recurring issues with their services. Common complaints include difficulties in obtaining refunds for canceled flights, incorrect bookings or changes to flight details without proper notification, and poor customer service responsiveness. Customers also report misleading practices regarding price locks and additional charges for services like name changes or wheelchair assistance.
To avoid these issues, we strongly advise customers to double-check all booking details thoroughly and monitor their email for any changes. If problems arise, contact customer service immediately, document all interactions, and gather proof such as photos and videos to support your case. Additionally, consider purchasing insurance to protect against unforeseen travel disruptions.
How and why file a complaint about Kiwi.com?
Do you have a dispute or had a bad customer experience with Kiwi.com? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Kiwi.com.
Kiwi.com Customer Sentiment: Neutral
Our sentiment meter has detected that Kiwi.com complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Kiwi.com, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
Kiwi.com complaints chart
We have received 1 complaints about Kiwi.com over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
Kiwi.com complaint statistics
Curious about Kiwi.com's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
126
Total complaints
125
Open Complaints
0
Complaints pending
1
Complaints resolved
1.0
126 ratings
How to contact the customer service of Kiwi.com?
Below, you will find the contact information for the complaint department of Kiwi.com. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-202-844-4159
Contact form:
You can contact the customer service of Kiwi.com by calling 1-202-844-4159. If you want to reach out to Kiwi.com through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about Kiwi.com: (126)
Helpful experiences shared by verified Kiwi.com customers. Search, discuss and connect with other people in our community.
Add a hidden city
Complaint from Setareshirvar on 25 July 2024 about Kiwi.com.
Ian Setareh Shirvar :I purchased a ticket from Kiwi.com for a journey from London to Tehran with a stopover in Istanbul. When I went to check in for my flight, I discovered that a hidden leg had been added to... Read more
Refund not happening
Complaint from durgesh_nds@yahoo.com on 08 July 2024 about Kiwi.com.
Very poor Customer service, After ticket is cancelled the air carrier refunded the money but KIWI doesnt even respond to the ticket number Booking 538812307 Read more
They didn’t let us take our flight
Complaint from Shargh on 05 July 2024 about Kiwi.com.
Today my 3 family members had a flight from Vancouver to Iran, the airline didn’t let them to take their flight! They said they need visa to change airports in London! But this is not correct, I had checked with... Read more
Flight cancellation and refund
Complaint from Asim hanif on 29 March 2024 about Kiwi.com.
I had my flight booked through kiwi.com and my flight is now cancelled and I've to book ticket again. I tried to ask them to give me refund soon so that I can book another flight. But they told me... Read more
Chasing a refund from a 'cancelled' flight last year.
Complaint from JDog on 05 March 2024 about Kiwi.com.
Kiwi.com claim our carrier (Quantas) cancelled a flight (Essentially 2 of 3 that we'd booked) from April last year. We were notified of this in Feb last year and paid for an alternative flight but are yet to receive a... Read more
I bought a round trip ticket for my son Dallas-Orlando-Toronto and Toronto-Orlando-Dallas. My son was just able to use the Dallas-Orlando-Toronto flights as I received an email from Kiwi.com saying that Lynx Air Frontier both cancelled my son’s... Read more
Stranded in Riyadh.
Complaint from Gobdylan on 15 January 2024 about Kiwi.com.
On arrival at the Air India check in desk, I was asked for my Indian visa. I explained to the check in staff that I was only in transit as I had a connecting flight to Hanoi, and that I... Read more
My flight has been cancelled even though the carrier didn't cancel it
Complaint from Elie on 10 January 2024 about Kiwi.com.
I received an email from kiwi.com saying that my flight has been canceled by the carrier. I called the carrier and the carrier said that they didn't cancel any flights. I called back kiwi.com and they offered alternatives with money to pay... Read more
Kiwi Refund Scam
Complaint from Yulin Shi on 21 December 2023 about Kiwi.com.
I booked a flight from Seoul to Hawaii in Kiwi.com in July 2023. The airline company told me that Kiwi didn't actually book any flight for me. Kiwi hasn't refunded me until now either. Kiwi is a scam company. Do... Read more
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