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Kiwi.com complaint: Chasing a refund from a ‘cancelled’ flight last year.

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Filed 5 Mar 2024 by James

Kiwi.com claim our carrier (Quantas) cancelled a flight (Essentially 2 of 3 that we’d booked) from April last year. We were notified of this in Feb last year and paid for an alternative flight but are yet to receive a refund from Kiwi.com for this part of the trip. And I doubt we ever will.

Their complaints avenue consists of directing you to a series of bots which make contradictory excuses. Quantas themselves claim any cancelled itinerary would have even instantly refunded to the agent.

I strongly doubt this cancelled middle flight booking was ever actually made. Kiwi.com appear to have pocketed the 490 quid regardless.

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