Kiwi.com complaint: Refund not recieved

Name: Refund not recieved
Item: Kiwi.com
Author: Gopal

Open 8 Jan 2022 162 views Travel

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Filed 8 Jan 2022 by Gopal

My flight booked for 29 Dec 2021 Mumbai to Bangkok got cancelled due to covid pandemic.I got reply from Thai smile airline on 05 January 2022 that my full refund has been transferred to kiwicom .I have been sending messages to kiwi.com regarding my refund everyday but they are not replying or refunding money .They are doing fraud with customers.

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Case details

Status: Open
Company: Kiwi.com
Filed: 8 Jan 2022
Desired resolution: They have got the money from airline but still not refunding money.They should refund the money immedately otherwise nobody will book the flight with them again.
Problem: Airline refund not passed on
About: flight ticket

Progress

Filed
Company notified
Company replied
Resolved

8 Jan 2022 Complaint filed and published
8 Jan 2022 Message from Bizzy: we notified Kiwi.com about this complaint.

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