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from 96 consumer ratings

Travel

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  • 314complaints
  • 1.0/596 ratings
  • 1,444hornets launched

Sentiment Good

no complaints in the last 30 days

AI Insights

Mytrip.com complaints statistics

More than half of the people who complained about Mytrip.com say a refund was late, cut or only a voucher, and three in ten say they couldn't reach a person.

  • 66% want their money back
  • 52% say a refund for a cancelled or unused booking is late, cut or only a voucher
  • 30% say they couldn't reach a person or got no reply
  • 23% report trouble changing or cancelling a booking, or a flight change not handled

How to complain about Mytrip.com

  • Add your booking reference. You can find it in your booking confirmation email, with the flight numbers and travel dates.
  • Upload proof. Screenshots of the booking, the cancellation notice and any messages about a refund or voucher.
  • Say exactly what you want. For example: a full refund to my card for the cancelled flight, not a voucher.
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Analysis based on 314 Mytrip.com complaints

Mytrip.com customer service

Customer support
de.mytrip.com
Twitter / X
@MyTrip

Contact details checked on 27 Sep 2026

Why use our complaint platform?

01

Written in minutes

We help you write an effective complaint in minutes. Our AI cyber hornets are trained on thousands of complaint letters that actually worked.

02

We will make some noise!

Your complaint gets the attention it deserves. Our cyber hornets could post it on social media, send it by printed letter or use other escalation tools at our disposal.

03

Your personal case coach

Our AI models open a case file and keep coaching after you file: what to reply, when to push, and how to escalate if nothing happens.

04

You are not alone

Join 73,526 consumers who refused to be ignored. Our community is there for advice while you chase your resolution.

Media from customers

Media customers uploaded with their complaint

About Mytrip.com

Mytrip.com is an online travel agency selling flight tickets on behalf of airlines rather than operating as a carrier itself. Third party booking sites generate a recognisable pattern of complaints: refunds that sit with the agency after the airline has cancelled and repaid, schedule changes passed on late or not at all, tickets left unissued after the card is charged, name and date changes billed as steep service fees, and flexibility products that prove narrower than they looked.

Two references matter and they are not the same: the agency booking number and the airline record locator. Keep the confirmation email, the e-ticket, and the card statement lines for the fare and every add on. Save any airline message confirming a cancellation or a refund already issued, and record the dates the flight changed, the refund was requested and each fee was taken.

Airline refunded but the money never reached you? Bring it to us. We help you put it in writing, then press it home by email, social media and printed letters.

Common customer service questions about Mytrip.com

How do I file a complaint about Mytrip.com?

Do you have a dispute or a bad customer experience with Mytrip.com? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 314 Mytrip.com complaints we received.

How do I contact Mytrip.com customer service?

Mytrip.com is an online travel agency, so support runs through its website: log in to your booking with your order number and use the help and contact options shown there. Keep your order number, traveler names and travel dates at hand, and put every request in writing where possible, so you have proof of what was asked and when.

Ticket left unissued after the card was charged? Start your complaint here and we push it out by email, social media and printed letters.

How do I get my money back from Mytrip.com after a cancelled flight?

When an airline cancels a flight, the refund normally travels back through the booking agency, so Mytrip.com sits between you and your money: consumers here report that this stage can drag on for a long time. Request the refund in writing through your booking page, record the date, and save the airline's cancellation notice. It also helps to ask the airline in writing whether it has already released the refund to the agency: if it has, the delay is on Mytrip.com and no one else.

Airline says the refund was released and the money still is not with you? A complaint through our complaint process adds weight: we open a case and keep coaching you on what to send next and when to push, so you are not chasing alone.

Why did Mytrip.com charge me more than the ticket price?

Consumers here frequently report costs that were not clear upfront: service charges for handling changes or cancellations, optional service packages, and extras such as baggage or seat selection added during checkout. Before you pay, compare the final total with the airline's own price for the same flight, and screenshot the price breakdown at the moment of booking.

If a charge appears that you never agreed to, collect your booking confirmation and bank statement and dispute it with Mytrip.com in writing: exact amounts and dates make your case much stronger.

Is Mytrip.com legit?

Mytrip.com is a real online travel agency that sells real tickets, so this is not a fake shop. But the experiences consumers report here lean heavily toward slow refunds, surprise fees, cancellations without notice and silence from customer service, so be careful. Book with a payment card that offers protection, save every confirmation and read the fare rules before you pay. For critical trips, weigh whether booking directly with the airline gives you more control if something goes wrong.

What do people complain about most at Mytrip.com?

So far consumers reported 314 complaints about Mytrip.com here, with an average rating of 1.0 out of 5. The most common themes: refunds that take a very long time, especially for flights the airline itself cancelled, bookings cancelled without notice, customer service that does not respond, and fees that only surface after booking.

Search the cases below to find one like yours.

What happens after I submit my complaint?

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Mytrip.com through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Can other consumers help me with my Mytrip.com complaint?

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Mytrip.com can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.

Common Mytrip.com problems

What people who complained about Mytrip.com ran into, in their own words.

Refunds that never arrive

“I have applied for a refund on Mytrip.com but have never gotten the money back, and it's been over a year.”

Read the complaint

“The airline refunded the total within the next 8 weeks and MyTrip has not released the funds to us.”

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Changes and cancellations refused

“Ten hours after booking the flight, I attempted to change the return flight, but they wanted to charge me $800 for $400 flight.”

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“Flight was cancelled weeks ahead by airline, mytrip.com failed to notify me ahead of time.”

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Wrong or invalid bookings

“After paying I was issued a 7.20 am flight. I tried to get a refund or flight change and they refused.”

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“I checked the mytrip app 7 hours before flight, there was no check-in available. I kept checking every hour and nothing appeared, not even through email. I was forced to pay 45 euros upon physical check-in as a result.”

Read the complaint

Mytrip.com complaints

314 complaints

Helpful experiences shared by Mytrip.com customers. Search, discuss and connect with other people in our community.

Mytrip.com complaints per month

Nov 2025 - Oct 2026

Complaints filed on Complain.biz about Mytrip.com in each of the last twelve months.

  • 0 Nov
  • 0 Dec
  • 0 Jan
  • 0 Feb
  • 0 Mar
  • 0 Apr
  • 0 May
  • 0 Jun
  • 0 Jul
  • 0 Aug
  • 0 Sep
  • 0 Oct

How Mytrip.com compares

Mytrip.com customer service compared to others in the Travel category.

Company Complaints Biggest problem
Parkdean Resorts 394 complaints Dirty or broken caravans
eDreams 320 complaints Refunds refused or delayed
Mytrip.com (this page) 314 complaints Refunds that never arrive
ASAP Tickets 183 complaints Refunds stuck for months
Opodo 175 complaints Refunds that never arrive
CheapOair 0 complaints No complaints yet
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