GetYourGuide complaint?

Do you have a dispute or a bad customer experience with GetYourGuide? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

GetYourGuide customer service in the US is on the toll-free number +1 855-957-1272, and GetYourGuide lists separate local numbers for the UK, Australia and other countries on its contact page, linked in the contact details above. GetYourGuide advertises round-the-clock multilingual support. For questions about the activity on the day itself, the provider's own contact details are on your voucher. Have your booking reference, the activity name and date and the provider's name ready.

Tour booking gone wrong? Start your complaint here as well: we push it out to GetYourGuide by email, social media and printed letters.

A GetYourGuide refund depends on the cancellation terms of the activity you booked, which are shown on the activity page and in your booking confirmation. If those terms still allow it, cancel the booking yourself in your GetYourGuide account or app and keep the cancellation confirmation; if they no longer do, ask GetYourGuide customer service in writing and quote the booking reference.

When the provider cancels, or the tour did not run as described, set that out with the booking reference, the time you reached the meeting point and any photos or messages from the provider. If you paid by card and the refund is refused, the dispute process of your card issuer can be a second route.

If a GetYourGuide activity is cancelled or the guide does not show up, tell GetYourGuide customer service as soon as you can: GetYourGuide sold you the booking, even though a local provider runs the tour. While you are still at the meeting point, call the provider on the number on your voucher and take a photo that shows the time and place.

Ask GetYourGuide in writing for a refund or a rebooking, and keep the booking reference, the voucher, your call log and any messages from the provider together.

Guide a no-show on the day? Start your complaint through our complaint process and our trained AI opens a case file for you, then keeps coaching you on what to reply to GetYourGuide and when to push again.

GetYourGuide is run from Berlin, Germany, by GetYourGuide Deutschland GmbH, whose postal address is in the contact details above; payments from US, Canadian, Australian and UK customers are processed by local GetYourGuide companies. To escalate, put the complaint in writing to GetYourGuide customer service and ask for it to be reviewed by a supervisor.

Quote the booking reference, the dates of every call and chat, the name of the provider and the refund or outcome you want, and attach the voucher and your photos. Check your card statement as well, so you can name the GetYourGuide company that took the payment.

Nothing has been reported about GetYourGuide here yet. Our research shows what typically goes wrong at tour and activity booking marketplaces: activities cancelled by the provider, refunds refused under the cancellation terms, guides who do not turn up at the meeting point, tours that differ from the listing, and charges taken twice or in an unexpected currency.

Waited at the meeting point for a guide who never came? Be the first to report it: your case opens the record the next traveller booking that kind of tour can check.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of GetYourGuide through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with GetYourGuide can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.