Kiwi.com complaint: Add a hidden city
Filed 25 Jul 2024 by Setareh
Ian Setareh Shirvar :I purchased a ticket from Kiwi.com for a journey from London to Tehran with a stopover in Istanbul. When I went to check in for my flight, I discovered that a hidden leg had been added to the itinerary, taking me from Istanbul to Albania. This additional leg was not mentioned during the booking process or in the email containing the ticket details.
Due to this hidden leg, I was unable to obtain my boarding pass and board the flight. Despite reaching out to Kiwi.com for assistance, they refused to take responsibility and offered no solution. As a result, I missed my flight and incurred significant inconvenience and financial loss.
This deceptive practice not only caused me to miss my trip but also highlighted a serious lack of transparency and customer support from Kiwi.com.
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