Kiwi.com complaint: Couldn’t cancel the cancellation request
Filed 4 Jul 2023 by Mariam
Hi. Yesterday I did a wrong thing. Cancelled the booking thinking that I would be able to reschedule/change the date. However, I received only 10 EUR of refund. I haven’t read and haven’t checked the terms actually and didn’t know that I would be eligible for only 10 EUR of refund. They I wanted to cancel the request of cancellation/refund and I was told that it’s not possible, as the system has automatically cancelled it. I told the support to get in touch with the airline company and cancel the request, however, the support didn’t do so. I was told from FlyOne (the air company), that if you contacted them, they would be able to resolve it, but the support replies the same all the time. Nowhere in it was written that I couldn’t cancel the cancellation request hence I am going to file a complaint.
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