Kiwi.com Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Kiwi.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 28, 2024

Kiwi.com complaint process

Do you have a dispute or had a bad customer experience with Kiwi.com? Submit your Kiwi.com complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Kiwi.com.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Kiwi.com complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Kiwi.com?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Kiwi.com complaints chart

We have received 41 complaints about Kiwi.com over the last 12 months. The graph below shows a monthly breakdown.

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Kiwi.com complaint statistics

Curious about Kiwi.com's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!

122
Total complaints
121
Open Complaints
0
Complaints pending
1
Complaints resolved
1.0
/10 122 ratings

How to contact the customer service of Kiwi.com?

Below, you will find the contact information for the complaint department of Kiwi.com. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-202-844-4159
Contact form:

You can contact the customer service of Kiwi.com by calling 1-202-844-4159. If you want to reach out to Kiwi.com through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Kiwi.com reviews: (122)

Authentic experiences shared by our community for your benefit.

REFUND

Complaint from Ajinkya91 on 26 November 2021 about Kiwi.com.

Hi Team, We (Ajinkya Mohapatra and Akhila Kumar Choudhury) booked a one way flight from JFK (New York), United States to Delhi (Indira Gandhi International Airport) with layover in Moscow (SVO Moscow,Russia). We were not allowed to board... Read more

Comments: 0
Rating:

Flight Cancellation Refund Unrecieved

Complaint from Avivit on 31 October 2021 about Kiwi.com.

Our booked flight from London to Tel Aviv was cancelled by the airline. According to Kiwi we are entitled to a $353 refund for the cancelled flight, which will be paid in 3 months time. It's been over 3 months... Read more

Comments: 0
Rating:

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