Skip to content
File a complaint
File a complaint

Kiwi.com complaints

Kiwi.com complaint: REFUND

Open 127 views Travel
File your Kiwi.com complaint How does Complain.biz work?

Filed 26 Nov 2021 by AJINKYA

Hi Team,
We (Ajinkya Mohapatra and Akhila Kumar Choudhury) booked a one way flight from JFK (New York), United States to Delhi (Indira Gandhi International Airport) with layover in Moscow (SVO Moscow,Russia). We were not allowed to board theflight at JFK Airport (John F Kennedy International Airport ) to SVO Airport (Moscow, Russia) via AEROFLOT Airlines (Flight Number SU125) as we were carrying checkin baggage. We suffered mental trauma as we have to book another flight to India with a very higher price (close to 7000$ one way ticket) as we had family emergency in India.We checked
into our seats 1 day back using the (Aeroflot airlines appKIWI app) and submitted our passports for our one way ticket long back in advance and even got our e-boarding passes (PNR NUMBER:DQKTPE). We were never told by Aeroflot airlines to not carry check-in baggage while traveling to Delhi. Could you please look into the matter and get back our refund as soon as possible?

Regards
Ajinkya Mohapatra

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

0 comments

No comments yet. Been through something similar with Kiwi.com? Start the discussion above.

More Kiwi.com complaints

View all 127

Wronged by Kiwi.com too?
Make it sting!

Launch complaint