While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Kiwi.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 28, 2024
Do you have a dispute or had a bad customer experience with Kiwi.com? Submit your Kiwi.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 41 complaints about Kiwi.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about Kiwi.com's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Kiwi.com. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Kiwi.com by calling 1-202-844-4159. If you want to reach out to Kiwi.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from failedcustomer on 26 January 2022 about Kiwi.com.
Was told I couldn't cancel after my husband booked the wrong flight and I called within 30 minutes. They said it had been ticketed. And couldn't change. Found out policy is you can cancel within 24 hours... Read more
Complaint from Paulo A on 21 January 2022 about Kiwi.com.
After 5 minutes of purchasing the airline ticket, the company forced me to receive a 10 euro refund of US$719.00. Read more
Complaint from ljuba on 20 January 2022 about Kiwi.com.
My booking is in process for over 24h, 3 days now - i dont have any information about the flight and i can not get a booking number, and i have been charged for the flght. Booking 194 586 678 Read more
Complaint from Gopaljee on 08 January 2022 about Kiwi.com.
My flight booked for 29 Dec 2021 Mumbai to Bangkok got cancelled due to covid pandemic.I got reply from Thai smile airline on 05 January 2022 that my full refund has been transferred to kiwicom .I have been sending... Read more
Complaint from Tarak on 05 January 2022 about Kiwi.com.
Hi, This is to address my concern over my claim of Refund status from KIWI.com. IT has been stated that i have to wait 2-3 months for my refuns money. My refund application has been sent on August 17,2021. Its been... Read more
Complaint from tv128 on 05 January 2022 about Kiwi.com.
I chased Kiwi.com to find out when I would receive a refund for my flights from June 2020, which were cancelled because of COVID-19. I reached out in April, then in August - both in my Kiwi.com inbox online. None... Read more
Complaint from LNS on 04 January 2022 about Kiwi.com.
I've placed a multi-city booking and received a ation. Today 30 days before my flight they've informed me that the schedule has changed and now I'll have to go to Chile and wait for 7 hours to actually got to my... Read more
Complaint from Shakeel Khan on 25 December 2021 about Kiwi.com.
Dear Sir, Kiwi is not responding to my emails regarding refund of carrier cancelled flights from Islamabad to Barcelona on 192021 and then Barcelona to Birmingham on 12821. The carrier cancelled the flight and I have not received refund. Kiwi... Read more
Complaint from merve on 24 December 2021 about Kiwi.com.
Our ukraine have been cancelled , which is reason not related with us. But still sky did not make payment. Normally you informed us , ıt will take 3 months. But ıt has been already 4 month. When could we get... Read more
Complaint from GuillaumeF on 02 December 2021 about Kiwi.com.
Booked return flight London-NYC in March 2020 and applied for refund in April 2020 after it was cancelled by COVID. It has now been 20 months and I have not received a single dollar. I have tried contacting Kiwi.com through... Read more
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