Kiwi.com Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Kiwi.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

Kiwi.com complaint process

Do you have a dispute or had a bad customer experience with Kiwi.com? Submit your Kiwi.com complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Kiwi.com.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Kiwi.com complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Kiwi.com?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Kiwi.com complaints chart

We have received 44 complaints about Kiwi.com over the last 12 months. The graph below shows a monthly breakdown.

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Kiwi.com complaint statistics

Curious about Kiwi.com's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!

121
Total complaints
120
Open Complaints
0
Complaints pending
1
Complaints resolved
1.0
/10 121 ratings

How to contact the customer service of Kiwi.com?

Below, you will find the contact information for the complaint department of Kiwi.com. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-202-844-4159
Contact form:

You can contact the customer service of Kiwi.com by calling 1-202-844-4159. If you want to reach out to Kiwi.com through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Kiwi.com reviews: (121)

Authentic experiences shared by our community for your benefit.

Flight cancel

Complaint from Justynaidzik on 03 November 2023 about Kiwi.com.

In the end of August i booked flight from Athens in Greece throuh Kuwait to Colombo in Sri Lanka. Fat first second flight was changed making me wait many hours on the airport. I was denied the refund even i... Read more

Comments: 0
Rating:

Booking a flexi ticket

Complaint from Sana on 02 November 2023 about Kiwi.com.

I have a tickets booked through Kiwi A flexi tickets which allows me to change both of the tickets When I attempted to change the departure ticket and succeeded it blocked me from changing the return tickets I was treated with... Read more

Comments: 0
Rating:

refund

Complaint from HSIngh on 29 October 2023 about Kiwi.com.

I am Not getting my refund back from kiwi.com from last two months. Read more

Comments: 0
Rating:

Complaint lack of fairness and ethics

Complaint from tlcelsie on 25 October 2023 about Kiwi.com.

We booked a multi-city trip to East Malaysia through Air Asia's website, and the website directed us to Kiwi.com. Without further research, we assumed it was an Air Asia flight. The booking was completed at Kiwi.com on October 6, 2023.... Read more

Comments: 0
Rating:

Communicated the wrong departure time

Complaint from elizabeth stainer on 12 October 2023 about Kiwi.com.

Kiwi gave us the times of flights from BUDAPEST airport to Alicante using 2 airlines. we arrived at Budapest for the first flight- they told us 10.05 with Ryanair FR3110 leaving at 18.05 only to... Read more

Comments: 0
Rating:

Stolen my entire amount

Complaint from Niranjan890 on 30 September 2023 about Kiwi.com.

Hi... Good evening... This is Niranjan, I had paid the amount of total 33000 on kiwi platform and I am requesting the entire amount to be credited on my account Read more

Comments: 0
Rating:

Took my money in exchange for nothing

Complaint from LLll on 24 September 2023 about Kiwi.com.

I purchased multi tickets on Kiwi.com, I paid money but didn’t received any tickets they just charge me for nothing!!!! and when I requested refund they refused, they took my money!! Read more

Comments: 0
Rating:

SCAM

Complaint from Mary V. on 22 September 2023 about Kiwi.com.

Terrible experience. They sell plane tickets without analyzing the connection feasibility. They do not care about the customers making sure that you getting to the final destination. I lost my connection on the last leg because the layover was one... Read more

Comments: 0
Rating:

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