Kiwi.com complaint: Fake information
Filed 26 Jan 2022 by bianca
Was told I couldn’t cancel after my husband booked the wrong flight and I called within 30 minutes. They said it had been ticketed. And couldn’t change. Found out policy is you can cancel within 24 hours and 2, the airline ‘fiji airways’ ed no ticket has been ticketed as yet. Proof attached.
I have called three times now and all three times refused to be allowed to speak to management. I suspect because there is none only the poor Indian English speakers who sound like they are in high school.
Further evidence, listen to the first call where I am being told I cannot cancel. Lied about my rights and now block me from getting it resolved.
Report
Discussion
0 comments
No comments yet. Been through something similar with Kiwi.com? Start the discussion above.
More Kiwi.com complaints
View all 127Refund not passed on from airline
Booked a flight, and paid. Some weeks later we get an email: pay more or loose the flight. So we…
Refund not received yet.
I was scheduled to travel on Jan the 8th from Athens to Milan. Out of my own initiative, I canceled…
Not completelly refund
After 5 minutes of purchasing the airline ticket, the company forced me to receive a 10 euro refund of US$719.00.