While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Kiwi.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
Do you have a dispute or had a bad customer experience with Kiwi.com? Submit your Kiwi.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 41 complaints about Kiwi.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about Kiwi.com's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Kiwi.com. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Kiwi.com by calling 1-202-844-4159. If you want to reach out to Kiwi.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from ovasylyeva on 02 May 2022 about Kiwi.com.
Myself and my family who are Ukrainians have purchased the tickets to Dublin,Ireland travelling from Warsaw, Poland. We have fled the war with thousands of Ukraininans. We could not find the place to stay in Poland for a longer term... Read more
Complaint from Lana Sherman on 11 April 2022 about Kiwi.com.
The connecting flights organised by Kiwi did not allow enough time during busy periods. I had to book new flights. Read more
Complaint from PeterC on 28 March 2022 about Kiwi.com.
Return Tickets for two people from Albany(Western Australia) to Adelaide ( Southern Australia) booked via Kiwi com. April 2020. Flights cancelled as result of COVID. Kiwi.com booking number 108381427 Paid A$815.19. Money not refunded but kept at Kiwi.com as Credit for... Read more
Complaint from Ibtisam on 20 March 2022 about Kiwi.com.
I want to travel from Turkey to Saudi Arabia, and this was not allowed because of Covid 19, but a week ago, travel became permitted, but by transit through another country. I searched through Kiwi for travel trips, and... Read more
Complaint from PC on 16 March 2022 about Kiwi.com.
Kiwi issued a TAP Portugal voucher which has no monetary value. It's impossible to contact kiwi - no response from repeated emails sent since last summer. Phone contact to UK and Portugal don't recognise the booking number. I've received a... Read more
Complaint from ripkiwi on 15 March 2022 about Kiwi.com.
Bought tickets through kiwi.com to fly from Tbilisi, Georgia to Istanbul, Turkey for the blight on 11072021 on Pegasus airline. Flight was canceled and Pegasus told me that refund money were returned to kiwi.com account. I requested refund from Kiwi... Read more
Complaint from Redaardvark on 14 March 2022 about Kiwi.com.
After the pandemic I wanted a family flight ticket to Innsbruck and paid £1800 thorough Kiwi for flights via jet2. One portion of the flights was cancelled therefore I decided to cancel the whole package as the subsequent extra fees... Read more
Complaint from Mariya on 12 March 2022 about Kiwi.com.
Scam. The airport was closed and they told us to waiting...almost two years....nothing .... Booking 117 22 Mariya Tomova Ruseva Patricio Nicolas Alonso They stopped to answer on the massages on help desk no way to contact them... Read more
Complaint from HUSSEN SEIF on 27 February 2022 about Kiwi.com.
I booked a flight via an online app called Kiwi.com I paid almost 400$ for the flight but unfortunately when i went to the airport they told me that my name wasn’t on the passengers list and the money was... Read more
Complaint from Pissed_Nondas on 10 February 2022 about Kiwi.com.
I was scheduled to travel on Jan the 8th from Athens to Milan. Out of my own initiative, I canceled the flight. Reasons: Covid-19 illness of my hosts in Italy. I was entitled to a minimum refund of 10 euros... Read more
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