Kiwi.com complaint: Refund from operator was stolen by kiwi.com

Name: Refund from operator was stolen by kiwi.com
Item: Kiwi.com
Author: VLADIMIR

Open 15 Mar 2022 113 views Travel

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Filed 15 Mar 2022 by VLADIMIR

Bought tickets through kiwi.com to fly from Tbilisi, Georgia to Istanbul, Turkey for the blight on 11072021 on Pegasus airline. Flight was canceled and Pegasus told me that refund money were returned to kiwi.com account. I requested refund from Kiwi on 11092021. Received ation email that my request received but after that never heard from Kiwi and no money returned.

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Case details

Status: Open
Company: Kiwi.com
Filed: 15 Mar 2022
Desired resolution: Refund full price as it should be covered by their guarantee.
Problem: Airline refund kept, not passed on
About: cancelled flight

Progress

Filed
Company notified
Company replied
Resolved

15 Mar 2022 Complaint filed and published
15 Mar 2022 Message from Bizzy: we notified Kiwi.com about this complaint.

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