While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Kiwi.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 12, 2024
Do you have a dispute or had a bad customer experience with Kiwi.com? Submit your Kiwi.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Kiwi.com.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Kiwi.com complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 38 complaints about Kiwi.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about Kiwi.com's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Kiwi.com. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Kiwi.com by calling 1-202-844-4159. If you want to reach out to Kiwi.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from MCM Travel on 27 June 2022 about Kiwi.com.
The client with e-ticket number 244248884 had the boarding pass for flight Vienna to Pristina, which was made on 25062022 for which she had to pay again on amount of 40Eur in Vienna international Airport. Please make the refund as... Read more
Complaint from jtan on 24 June 2022 about Kiwi.com.
WE PURCHASED A TICKET FROM KIWI.COM FROM JEDDAH TO MANILA (MULTI-STOP) BUT WE ABANDONED THE TRIP SINCE SAUDI IS REQURING A TRANSIT VISA. KIWI.COM SHOULD HAVE PLACED THIS INFO IN THEIR WIBSITE PRIOR THE PURCHASE. Read more
Complaint from Idit on 20 June 2022 about Kiwi.com.
I bought 4 flight tickets and on the day of the flight I contacted the airline and was informed that we are not on the passenger list. I spoke with kiwi, called them 5 times, every time was told that... Read more
Complaint from Hagf on 08 June 2022 about Kiwi.com.
I bought a ticket Moscow SVO - Frankfurt International 040322 - 080322 and they cancelled because of war in Russia. Lufthansa called and said they give money back to KIWI com and the company says Lufhthansa still didnt pay,... Read more
Complaint from Ayman elbeltagy on 02 June 2022 about Kiwi.com.
Hello It happened while I am in egypt, I booked through kiwi.com flights from Cairo to jeddah then jeddah to Kuwait at November 18 2020 , until now they didn't refund me the money and I will sue them everywhere I... Read more
I did not receive any warning in advance before the purchase that I would be required a transit visa. On the other hand why Kiwi.com is selling this type of tickets to Turkish passengers without restrictions. I was not aware... Read more
Complaint from Tranell on 22 May 2022 about Kiwi.com.
Supposedly the airline has extended my layover, after I paid. Kiwi tells me since I acknowledged it, nothing can be done. I received am email saying my flight has changed and check my account to see the changes. I had... Read more
Complaint from kjhumberstone@yahoo.com on 18 May 2022 about Kiwi.com.
I WANTED TO PRINT MY RETURN FLIGHTS BUT COULDN'T ACCESS RYANAIR WEBSITE CALLED KIWI SO CALLED CUSTOMER SERVICE AND SPENT OVER AN HOUR RUNNING UP MY PHONE BILL WITH SOMEONE WHO WAS COMPLETELY CLUELESS THEREFORE ENQUIRY UNRESOLVED.NOTICE ALL CEO HAVE... Read more
Complaint from Felicity Hunt on 17 May 2022 about Kiwi.com.
kiwi.com committed legal fraud by selling me a product that could not be used. I was leaving New Zealand permanently to return to my native country, the UK, due to the pandemic and purchased tickets with Kiwi.com to fly from... Read more
Complaint from Wary Traveler on 04 May 2022 about Kiwi.com.
I called Kiwi to get my AXA insurance policy purchased through Kiwi. I was told to call Axa. AXA wouldn’t help without a policy number. Normally proof of purchase is all that is required, but my destination required proof of... Read more
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