Kiwi.com complaint: Fraudulently take money and now they are not refunding me

I have booked two tickets for my parents though kiwi.com webisite on the website they didn’t tell anything about the self transfer but right after booking it shows self transfer which requires visa.
Right after one section of booking ation requested kiwi.com to either change my flight or refund me so I could rebook the flight. kiwi.com said the ticket is non-refundable and if you want to change you have to pay all amount again.
I gave them € 2560 and they said the amount is gone with a whim.
I request several times about my issue but they didn’t listen and keep saying that the ticket cann’t be refunded.
My Tickets were booked with Emirates carier so I went to Emirates head office next morning and there I request the same. The representive said me the ticket is booked by Seera Holdaiys located in Riyadh and the ticket is refundable with the cost of $75.
I said the same thing to kiwi.com again that the ticket is refundable by emirates then why you sre not refunding me.

Firstly, kiwi.com made a fraud with me while booking the ticket and I need tmthe refund.

Secondly, the ticket us refundable as I conccure from the Emirate Airline then why the are keeping money.

I spend my all savings in purchasing the tickets as the amount convert into 9 lac rupees in Pakistan but kiwi.com fraudulently take the money from me whereas Emirates said we will refund the money of agent request us.

Further to this today 19/08/2023 it has been three days passed when I booked the ticket no one responding me and yet the flight will take off on 25/08/2023.
As per the international rule a passenger can cancel the flight before 48 hours and I am asking right after booking but kiwi.com did fraud and not giving me my money.