Kiwi.com complaint: Kiwi.com changed the time I choose for my trip and didn’t refund me
Filed 21 Jul 2023 by Bassel
I recently booked a trip through Kiwi.com from Vienna to Paris, specifically selecting a morning arrival to align with my afternoon flight. However, to my surprise, the ed booking differed from my chosen schedule. Upon checking Kiwi.com’s policies, I found that changes can be made to reservations within 24 hours without incurring additional costs (refer to attached documentation). Yet, when I attempted to adjust the booking, merely an hour after making the initial reservation, I was asked to pay the full fee for a new trip. Given this situation, I am questioning the credibility of the website. I seek guidance on the appropriate legal measures to ensure my rights are upheld.
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